Charbroil Done Right!!!

I had an interesting recent customer service experience with Charbroil. As a person who enjoys food, especially grilled or bbq meats, I stumbled across a Charbroil product post. It was a product I had purchased in the past and I was looking at the accessories to see how they would work with my product. One of their social media personnel contacted me and directed me to the actual product page on the company website. I went there and waiting for me was an online chat customer service representative. As I asked questions about the product we discovered I was missing an important accessory that was supposed to come with the product I purchased. After answering all of my product questions and directing to Charbroil recipes and how to's, they showed me how to place a trouble ticket online to get a the the replacement item I needed. The trouble ticket was submitted and they responded within 24 hours. Granted it was not a one response resolution but the entire issue was submitted and (hopefully) resolved online. Within a few days I expect the item to be delivered and Charbroil will celebrate another happy customer. Thanks Charbroil and I will enjoy my Charbroil Big Easy for the holidays.